Processing Time:

Orders are typically processed within 1-2 business days, excluding holidays. Once your order has been shipped, you will receive a notification email containing tracking information.

Shipping Details:

If you have purchased multiple items, please note that your order may be shipped in separate packages. If you receive only one package initially, please be patient as the remaining packages will arrive shortly.

Pre-Orders:

For pre-ordered items, please refer to the estimated shipping date provided on the product description page.

Supported Countries:

We currently accept orders from the United States, United Kingdom, Canada, Australia, Brazil, Peru, and selected European countries.

Delivery Time

List of Shipping Countries/Regions

Shipping Fee

Taxes and Duties:

Please be aware that you are responsible for any import taxes and duties. These fees are not covered by Softsiliconedolls® and are typically collected by the carrier on behalf of your local customs authorities.

Change of Address
You can contact  to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.

Tracking Orders

Once the order is placed, our system will send you an email with the order details.
to track your order. Please enter the tracking number in the input box and click Track.
The online update of logistics information may be delayed for 1-3 days; please wait patiently.

Shipping Partners:

Still Have Any questions? Please Contact Us

E-mail: